Refund & Return Policy (Digital Products)

Thank you for shopping at mal3Imagery. We specialize in premium digital assets for 3D artists and creators. Because all products are delivered electronically, we follow a clear and fair digital-product refund policy aligned with Shopify’s standards.

30-Day Refund Policy

We offer a 30-day refund window on all digital purchases.
You qualify for a 100% refund if:

• The product file is broken, corrupted, or unusable

• The download link fails or is inaccessible

• You accidentally made a duplicate purchase

Non-Refundable Situations

Due to the nature of digital goods, we cannot offer refunds for:

• Buyer’s remorse

• Purchasing the wrong product

• Successfully downloaded files where the buyer later changes their mind

• Compatibility issues caused by unsupported software or user modifications

Unsure before purchasing? Contact us first — we’re happy to help.

Missing or Broken Download Link

If charged but you did not receive your files, or the link is broken:

📧 Email: mal3imageryhelpdesk@gmail.com
Include your order number and we’ll resend your files immediately.

Link Expired / Download Errors

If your link expired or doesn’t work, we will issue a new one at no cost.

How to Request a Refund

Email mal3imageryhelpdesk@gmail.com with:

• Order number

• Email used during checkout

• Explanation of the issue

• Optional screenshots

Refund Processing Time

Once approved:

• Most refunds take 3–5 business days

• Some banks may take up to 10 days

You’ll receive a confirmation email when your refund is issued.