FAQ Page
Refunds & Payment
Q: What is your refund policy?
We offer a 30-day refund for broken files, technical issues, or duplicate purchases.
Q: Can I get a refund after downloading?
Yes — if the product is defective.
No — for buyer’s remorse or wrong-item purchases.
Refund-Return-Policy-Digital-Products
Downloads
Q: I didn’t get my download link. What do I do?
Email mal3imageryhelpdesk@gmail.com with your order number and we’ll resend it.
Q: My download link expired.
We will generate a new link immediately.
Download-Troubleshooting-Guide
File Issues
Q: My file is corrupted or won’t open.
Try re-downloading or using a different extraction tool.
If still broken, we replace it 100%.
Q: The file doesn’t look like the product image.
Lighting and rendering settings vary by software, but the asset itself is identical. Contact us if you believe something is wrong.
Licensing
Privacy
Support
Q: How do I get help?
Email mal3imageryhelpdesk@gmail.com